This page explains how you can ask us to delete your personal data, what happens when you do, and which limited categories of data we are required by law to retain. The full position on data handling is in our Privacy Policy; this page is a quick-reference summary.
Your right to erasure
Under the Digital Personal Data Protection Act, 2023, you have the right to ask us to delete your personal data. We honour this right.
How to ask
Send an email from your registered email address (or, if you do not have a registered email, send a message from your registered Indian mobile number on the channel through which you signed up) to:
grievance@ujyara.com
Subject line: Data Deletion Request
Include your registered phone number in the body so we can verify the request against your account.
What happens after you ask
- Acknowledgement within 48 hours.
- Deletion processing within 30 days. Most requests are completed within 7 days.
- Confirmation sent to you when deletion is complete.
What gets deleted
- Your full legal name, display short name, email address, gender, and marital status
- Your birth details (in cases where retention had not yet auto-expired)
- Your computed kundali, dasha periods, and all chart data
- All your generated reports
- Your numerology inputs (name and date of birth of any other person you generated readings for)
- Brief nicknames or short references for other people you used in chart-based features
- Your AGREE consent records (after the legal retention window expires)
- Your subscription state and usage counters
What is retained, and why
A few categories of data are retained even after deletion, because Indian law requires it or because retention serves a disclosed purpose:
| Category | How long | Why |
|---|---|---|
| Payment records (transaction identifiers, amounts, GST invoices) | 6 years from the relevant financial year | Goods and Services Tax Act, 2017 |
| Consent records | 6 years | Audit defence under DPDPA |
| Anti-abuse record (a salted, one-way hash of your phone number plus a count of free first-ever offerings used) | Up to 3 years from your original first signup | Prevents abuse of free first-ever offerings; this record cannot be used to identify you in isolation. See Privacy Policy Section 6.4. |
These retained items cannot be used to look you up, to message you, or to provide any service. They sit in audit storage with restricted access and are auto-purged when their retention window expires.
If you create a new account later
If you create a new Ujyara account using the same phone number within 3 years of deletion, free first-ever offerings will not refresh. You may also be subject to other operational signals at our discretion, which we do not disclose, designed to detect and refuse refreshed free offerings to repeat users. Paid services are available to you as normal.
If you create a new account using the same phone number after 3 years, you are treated as a new user.
Where Match Making and shared data fit in
Where you have used Ujyara to generate a reading involving another person (for example, a Match Making compatibility analysis with your partner's birth details), erasure of your account also removes that person's birth details from our records. The reading text itself is retained as part of the report record alongside your other reports until your account is erased. After erasure, no record of the other person remains.
Repeated requests
We honour every genuine erasure request. Where a pattern of erasure-and-recreate emerges (the same registered phone number used to delete and re-sign-up multiple times in a short period), we may treat that as an anti-abuse signal and decline to refresh free first-ever offerings on subsequent signups.
If you are unhappy with our handling
You can escalate to:
- The Data Protection Board of India (under DPDPA Section 13(3)), once you have first exhausted our internal grievance process, OR
- The appropriate Consumer Disputes Redressal Commission, for any consumer-protection issue.
Where to find more
The full data-handling policy is in our Privacy Policy, particularly Sections 6 (retention) and 9 (your rights). The Grievance Officer's contact details are in Section 14.1 of the Privacy Policy.
Ujyara is a product of Gurpraj Systems (GSTIN 03CESPS8908D1Z4 / Udyam UDYAM-PB-20-0123284). For any queries, write to grievance@ujyara.com (urgent) or support@ujyara.com (general).